Returns

NWPW cannot accept any returns on customised products unless the product(s) does not match the order originally placed or that the product(s) or print itself is faulty.

If your products do not match your order or there is a fault with the product(s) or print then please contact us via email  - hello@nwpw.co.uk stating your name and order number and this will be dealt with immediately.

In the case of your product(s) not matching the original order, we will launch a internal investigation to find out where your items are or the problem that has occured, we aim to have this rectified within 24 hours of contact and we will have either located your original order or sent it back down to production for reprint unless you have specified a refund.

In the case of the product(s) or print being faulty we will require some questions answering in regards to the issues at hand and would request some images of these faults, once this is all completed and confirmed we will send the order back down to production for reprint unless you have specified a refund.

Refunds (if applicable)

Once your return is received back with us and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

As we use third party suppliers on certain products we must follow their terms and conditions / return refund policies that they have set in place, therefore in some cases we may not be able to offer anything as a result due to particular circumstances regarding the nature of your order, We do however try our best to provide you with a positive outcome and we will communicate on your behalf with our suppliers.

We do not give out supplier information or supplier contact information for you to speak with yourself.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@nwpw.co.uk

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item due to a defect or print issue please send us an email at - hello@nwpw.co.uk

Shipping

To return your product, you should email us hello@nwpw.co.uk and fill out our returns form and then we can arrange the return to be sent back to us, providing it meets the acceptable returns procedure in our terms and conditions.

We will cover the costs of any returns that are sent to us, you will receive a returns label via email of which you can print off at home and ship it straight back to us.