How do I return my items ?
Because everything we do is custom printed and a personalised product we sadly cannot accept any returns, unless the items you received did not match your original order or if the product(s) / Print is damaged or faulty.
You can find our returns and refunds policy in the footer of our website which goes into this in much more depth.
How long will it take for my item to arrive?
We do everything possible to ensure you receive your order as quickly as possible. The average is 1-3 days but some items do take longer ranging from 5-7 days or 3 weeks on some items due to production time. All delivery times will be specified on the listings of each product as there are different lead times on different items.
How do I contact NWPW?
You can contact us through any of our social platforms or alternatively contact us via email - hello@nwpw.co.uk we aim to get back to you within 24 hours of contact.
If you need to call us please contact us on - +44 7445259162
What artwork do I need to upload?
We need the highest resolution you can possibly obtain and send through to us for the best quality outcome, all our listings have artwork upload boxes, size guides and artwork specifications on them to follow and work with, If the artwork isn't good enough once uploaded a member of our production team will contact you to inform you that there is a problem with the artwork.
If you are struggling with getting your artwork at a higher resolution maybe redesigning is always an option? This is something we are able to offer you as a service at an additional cost, if you require this please contact us on email for further information- hello@nwpw.co.uk
Payment methods?
We accept all the main payment method types such as Visa, Mastercard, PayPal if you so wish we offer instalment payments via Klarna.
Is there a minimum order?
There are minimum orders on most items meaning there are no individual items, we usually start at around 50 units on average however some items are lower amounts.
Can I upgrade my shipping?
All of our orders are sent with tracking so both us and yourself have that transparency on where your item is at all times, there are options to upgrade shipping, we would need you to contact us in this event for shipping amendments and additional costs may occur.
International Shipping?
Our international shipping is all calculated and included in the final price of your order, everything will be traceable and tracking number(S) added to your order which you will find on your email once the items have been shipped.
Can I get my items quickly?
There are some exceptions to get your items put through production quicker if needed for a specific deadline however we would need to have had prior knowledge or contact with yourself to warn us of this and you can let you know when it is all needed for.
Can I get a discount code?
We run offers very frequently on select items so please keep your eyes peeled for them or alternatively sign up for our newsletter to be kept in the loop of our offer and price reductions.